Membership
Q.
How do I become a member of Thaihotelslinks.com
for free?
A. From the top menu bar, click on "Member"
or first page and then click link on "register".
A New user registration form will appear. Fill
your information and then click on the "Register"
button.
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Q.
I forgotten my password! What do I do?
A. Step 1: Click a link Forgot your password ?
Step 2: Fill in your Email
address. Press the "Send Password" button.
Step 3: Check your mailbox
for your password.
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Q.
What a benefits for member?
A. 1.
Save time - No needs to fill in
your profile every time you order.
2. Easy - You can confirm,
cancel and update your order status easily.
3. Keep track - View your
booking history and your questions in the past.
4. Security payment -
You can make a deposit payment.
5. Attractive discounts
on room rates.
6. It's FREE
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Q.
How do I update my profile information?
A. Login to your account. Click a link on "Update
your profile". Now type in any changes you
would like to make. Click on "Update"
when you have finisihed.
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Q.
How do I confirm my reservation?
A. When you complete your reservation, you will
get E-mail confirm your hotel room within 24 hours.
E-mail will contain the details, price of your
order , and when you receive them you should follow
an instruction inside that e-mail to confirm or
click a link "http://www.thaihotelslinks.com/confirm_center.php".
Fill your e-mail and order ID click on "Enter"
button, Customer confirm page will appear. Click
"customer confirm"
and press the "Update" button.
Another way to confirm your reservation is login
to 'Member'.
Select 'Confirmation and
Payment Center' and fill your order ID
press "Enter" button, Customer confirm
page will appear. Click "customer
confirm" and press the
"Update" button.
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Q.
How do I make payment?
A. After you confirm your reservation at
Confirmation and Payment center, "Deposit
Payment Center" will appear. You
have "3
options" to make a deposit
payment to reserve you room.
1.
By using you credit card to pay
online with Siam Commercial Bank.
It's fast and secured with SSL 128 bit encryptions.
SCB bank will authorize your credit card in REAL-TIME
after your credit card information is submitted.
Usually the authorization process takes no longer
than 2 minutes.
2. By using a
fax
form.
You could print it out, fill in your credit card
information and fax to us.
3. Deposit by
bank
transfer and fax a copy of the
transfer slip to us
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Q.
How do I print-out my voucher?
A. After your deposit settled, you will get e-mail
acknowlegement of your deposit settled , and when
you receive them you should click a link "http://www.thaihotelslinks.com/print_voucher.php".
Fill your e-mail and order ID click on "Enter"
button, voucher page will appear.
Another way to print-out voucher is login to 'Member'.
Select 'Print vorcher'
and fill your order ID press "Enter"
button, voucher page will appear.
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Q.
What does 'Order status' mean?
A. Order status can identify process of your booking.
Order status note:
- Waiting List:
- Thaihotelslinks.com received your order and
working with your requested hotel.
- Room vacancy:
-Your requested hotel has reserved your room for
you and waiting for your confirmation
- Room occupied:
-Your requested room is not available.
- Customer confirm:
-You have update your Order Status by select to
confirm your order
-
Customer cancel: -You have update
your Order Status by select to cancel your order
-
Automatic cancel: -We do not
get your confirmation and payment for 3 days.
- Completed:
-After you have payment for your requested hotel,
thaihotelslinks.com update your Order Status to
Completed
- Cancel after Completed:
-Customer cancel booking after payment and booking
completed. (see cancellation
policy)
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Q.
What does 'Payment status' mean?
A. Payment status can identify result of pay online
by your credit card with Siam Commercial Bank.
Payment
status note:
-no payment
= No have payment
-approve =
Payment completed
-canceled
= Customer canceled transaction
-error
= System error during transaction
-inprocess
= Waiting for system approval, no transaction
-declined
= System declined transaction
-outofservice
= System temporarily out of service
Reservations
Q.
How do I find and reserve a hotel with Thaihotelslinks.com
?
A. From the left menu bar, click on "Reservations"
or click on "Quick search" button. you
can select hotels by locations, by price and by
hotel name (A-Z), you will see the selection of
hotels. The hotels that we offer are in the 3-star
to 5-star categories, and will usually have important
features such as rooms, dining and recreational
facilities, etc. Amenities/facilities will be
listed on each hotel page.
Also, be sure to make your reservation for the
full duration of your stay, in order to avoid
the unavailability if you later decide to further
your stay.
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Q.
How do I know my reservation is confirmed?
A. When you make a reservation with us, within
24 hours, you will receive a confirmation room
e-mail. Please keep this e-mail, which will indicate
your Order ID., for your reference, and when you
receive them you should follow an instruction
inside that e-mail to confirm or click a link"http://www.thaihotelslinks.com/confirm_center.php".
Fill your e-mail and order ID click on "Enter"
button, Customer confirm page will appear. Click
"customer
confirm" and press the
"Update" button and make a deposit payment.
After we receive your payment. we will send you
a hotel check-in voucher showing booking details
via an e-mail within 24 hours. This voucher can
then be presented upon check-in at the hotel.
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Q.
What if hotel that I selected is not available
?
A. You will be receive notified via an
e-mail within 24 hours and suggestion you choose
another hotel.
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Q.
have not receive any mail from us after 48 hours.
Why?
A. If you have not received any word from
us via email after 48 hours, it means your reservation
is still on the hotel's waiting list; either due
to high demand or the temporary unavailability
of the hotel's computer reservation system. Please
also check whether your e-mail is incorrect and
we are unable to get back to you. We really appreciate
this.
please kindly contact us immediately at
help@thaihotelslinks.com
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Q.
What do you mean by prepaid or prepayment rates?
A. Prepaid or prepayment rates means that a full
payment must be made to thaihotelslinks.com once
the reservation is confirmed.
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Q.
Why is my reservation prepaid?
A. Prepaid rates make sure that you receive the
lowest possible rate available at the time of
booking. You are charged first for any reservations
made to guarantee the booking and the rates are
not susceptible to any changes. All reservations
in thaihotelslinks.com are prepaid.
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Q.
What is the latest time that I can make my reservation
?
A. We accept bookings that are made at
least 3 days before the check-in date.
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Q.
Do I need a credit card to make a hotel reservation
?
A. Yes. All Bookings are on prepayment basis.
For your convenience, we offers credit card payment
directly from our web site. We accept payment
by Visa, Master Card, JCB.
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Q.
Is there any fee using thaihotelslinks.com ?
A. There is no charge to use Modern Thailand
for reserving hotels and, in fact, you will usually
save a lot of money by booking at our special
rates.
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Q.
Can I make a reservation directly through the
hotel ?
A. The special rates listed on this web site are
only available through our service. If you would
like to make a reservation directly with the hotel
you will need to contact them directly.
Hotels
Whose
name is the reservation made under ?
The hotel's reservation is made under your name.
You can check-in with either a hotel check-in
voucher or your passport (showing the same name
as when you fill out our reservation form).
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Q.
What if the hotel hasn't received my booking?
A. In the unlikely event that there is a problem
with the booking, we advise you to contact us
on 66 75 631282 and one of our customer service
agents will be happy to assist you. See Customer
service page.
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Q.
What do you mean by Single, Twin or Triple room?
A. - A Single room type is meant for one adult
in a room with a single bed.
- A Twin room type is
meant for two adults in a room with either two
single beds, a queen-size bed or a king-size bed.
- A Triple room type is
for a maximum of three adults in a room. The bed
configuration could be two singles with a rollaway,
a queen-size bed with a rollaway or a king-size
bed with a rollaway. Normally, you can make a
special request for queen-size or king-size beds,
depending on availability.
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Q.
Are your hotel rates per room or per person ?
A. All of our listed rates are per room, NOT per
person (unless otherwise specified). Moreover,
there is no charge for children under 5 years
old sharing a room with parents with no extra
bed.
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Q.
Are taxes included in the rate ?
A. Yes. For your convenience and instead of others
onlines companies, our rates are in BAHT including
all taxes and service charges, it means that you
do not have to pay more.
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Q.
Does the price include any meals?
A. If there are any meals included in the price,
this will be made clear in the 'More Info' text
of the offer on the site.
Cancellations and Refunds
Q.
How do I cancel the hotel reservation I have made?
A. 1. Just login into your account and click a
link on "Cancellation Your Booking",
cancel booking page will appear, fill your e-mail
and order ID, then press on "Cancel Booking"
button.
2. You can also email
us at orders@thaihotelslinks.com
- see below for details.
Please send us your cancellation requested by
email, make sure that you send us
your order ID, your name and the name of the hotel.
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Q.
Can I make changes to my reservation?
A. ONLY reservation that have NOT been fully paid
or confimed can be change. For reservation that
has been fully paid, you must cancel your reservation
and make a new reservation. Whether or not you
get a refund depends entirely on the Cancellation
and Refund Policy.
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Q.
How and when can I get a refund?
A. For credit card payment mode, you will get
your refund into your credit card account. thaihotelslinks.com
will inform your bank immediately but it can take
up to four weeks for the crediting to go through,
depending on how efficient your bank is. Take
note that all cancellations and refunds are subject
to a 5% bank transaction fee, and Cancellation
Charge.
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Q.
What is your cancellation and refund policy
for hotel reservations ?
A.
|
Low
Season Period : 1 May - 31 Oct
|
|
Cancellation
period
|
Cancellation
charges
|
| :: Before
7 days during (not including
Sat, Sun & Public holidays) prior to
check-in date |
5
% administration fee of your total booking
cost |
| :: 1-
7 days during (not including
Sat, Sun & Public holidays) prior to
check-in date |
5
% administration fee of your total booking
cost PLUS one night room charge will
be levied. |
|
Hing
Season Period : 1 Nov. - 15 Dec. and 11
Jan. - 30 Apr.
|
|
Cancellation
period
|
Cancellation
charges
|
| :: Before
14 days during (not including
Sat, Sun & Public holidays) prior to
check-in date |
5
% administration fee of your total booking
cost |
| :: 1-
14 days during (not including
Sat, Sun & Public holidays) prior to
check-in date |
5
% administration fee of your total booking
cost PLUS one night room charge will
be levied. |
|
Peak
Season Period : 16 Dec. - 10 Jan.
|
|
Cancellation
period
|
Cancellation
charges
|
| :: Before
21 days during (not including
Sat, Sun & Public holidays) prior to
check-in date |
5
% administration fee of your total booking
cost |
| :: 1-
21 days during (not including
Sat, Sun & Public holidays) prior to
check-in date |
5
% administration fee of your total booking
cost PLUS one night room charge will
be levied. |
| :: No
Show will be 100% of the total invoice charged
- Non Refundable |
Cancellation
Booking Form click here
Security
Q.
Is it safe to use my credit card ?
A. Using your credit card
to pay online directly through Siam Commercial
Bank. It's fast and secured with SSL 128 bit encryptions.
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Q.
Does thaihotelslinks.com keep my credit card information?
A. No. Any credit card information
directly through servers of Siam Commercial Bank
(SCB).
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Q.
How do you protect my privacy ?
A. Your privacy is completely
protected when you book an hotels with us. We
do not sell your email address or any other information
to any organization or company. When you fill
in the form, it's strictly confidential.
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If
this page has still not answered your questions,
please contact us by e-mail address provided in
Customer Service
section.
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